Thread: TBM Customer Service Is The Best
12-29-2010, 04:07 PM #1
TBM Customer Service Is The Best
I recently purchased a used pump cone for my FZS from a forum member. Well, the spacer I needed was not the correct one that was sent. So, I contacted Tim at TBM and he went WAY out of his way, beyond the call of duty, during his "off" time from work to send countless emails answering my questions and helping get what I needed. Even though I did NOT buy the cone new, he was constantly emailing me to help.
AWESOME service Tim. Thank you !!! Tim is a asset to his company and all manufacturers should take notice of what it takes to keep customers coming back.
Again, Thank you Tim
12-29-2010, 04:40 PM #2
I agree. Tim's customer service is top notch!
12-29-2010, 05:05 PM #3
Your customer service is second to none also Jerry !!
Thank you also for your help.
12-29-2010, 05:08 PM #4
Same here, I had a follow up call from Tim after buying the TBM intake grate to see if I was happy with things and needed help in the setup.
12-29-2010, 06:16 PM #5
12-29-2010, 07:25 PM #6
Ditto on the service.... I e-mailed him on a Sunday night a while ago about an issue I was having, thinking I might get a response on Monday or so. I got surprised when he e-mailed be back later that night....on a Sunday.
12-30-2010, 04:19 AM #7
12-31-2010, 03:10 AM #8
- Join Date
- Aug 2009
I want to apologize if your email was not replied to in a timely manner. My only explaination would be that I either missed it or never received it. I make sure every day before I leave that every inquiry is replied to. We did close for a week earlier this month and I had a tremendous amount of emails upon returning so please forward your question directly to email@example.com and I will be sure to answer your questions even if it's New Years Day.
Happy Holidays and again my sincere apology.
12-31-2010, 05:23 PM #9
- Join Date
- Apr 2007
- McAllen TX
I had a problem with my TBM extra fuel tank.. I e mail tbmracing and few minutes later they answer me back and solved my problem...thanks TBM !!
01-02-2011, 04:22 AM #10
sent it again tim to the same email address hope you get it this time as it was actually back in october.
wow worked this time thanks for the quick reply tim.
Last edited by nicjak; 01-02-2011 at 05:00 AM. Reason: post saving
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