Results 1 to 10 of 10
  1. #1
    maxadrenaline's Avatar
    Join Date
    Nov 2007
    Location
    RETIRED !! In Mobile AL or Wherever I Want To Go
    Posts
    1,414
    +1
    137

    TBM Customer Service Is The Best

    I recently purchased a used pump cone for my FZS from a forum member. Well, the spacer I needed was not the correct one that was sent. So, I contacted Tim at TBM and he went WAY out of his way, beyond the call of duty, during his "off" time from work to send countless emails answering my questions and helping get what I needed. Even though I did NOT buy the cone new, he was constantly emailing me to help.
    AWESOME service Tim. Thank you !!! Tim is a asset to his company and all manufacturers should take notice of what it takes to keep customers coming back.

    Again, Thank you Tim
    Chuck


  2. #2
    Site Admin Green Hulk's Avatar
    Join Date
    Apr 2005
    Location
    Morgan City, LA
    Posts
    36,398
    +1
    2,524
    I agree. Tim's customer service is top notch!

  3. #3
    maxadrenaline's Avatar
    Join Date
    Nov 2007
    Location
    RETIRED !! In Mobile AL or Wherever I Want To Go
    Posts
    1,414
    +1
    137
    Your customer service is second to none also Jerry !!

    Thank you also for your help.

    Chuck

  4. #4
    dhoad's Avatar
    Join Date
    Aug 2005
    Location
    North Aurora, Illinois, United States
    Posts
    3,182
    +1
    6
    Same here, I had a follow up call from Tim after buying the TBM intake grate to see if I was happy with things and needed help in the setup.

  5. #5
    Site Admin Green Hulk's Avatar
    Join Date
    Apr 2005
    Location
    Morgan City, LA
    Posts
    36,398
    +1
    2,524
    Quote Originally Posted by maxadrenaline View Post
    Your customer service is second to none also Jerry !!

    Thank you also for your help.

    Chuck
    Thanks very much Chuck

  6. #6
    gmoeller's Avatar
    Join Date
    Nov 2007
    Location
    Hermosa Beach, Calif
    Posts
    1,450
    +1
    9
    Ditto on the service.... I e-mailed him on a Sunday night a while ago about an issue I was having, thinking I might get a response on Monday or so. I got surprised when he e-mailed be back later that night....on a Sunday.

  7. #7
    nicjak's Avatar
    Join Date
    Mar 2008
    Location
    Warragul, Downunder
    Posts
    7,794
    +1
    625
    sorry jerry i tend to dissagree, he posted over on the kawa side i and others responded, even to the suggested email address that he gave and have never heard back from him re the pump cone he developed for the 250 pump.


    Quote Originally Posted by Green Hulk View Post
    I agree. Tim's customer service is top notch!

  8. #8
    Hi Nicjak,
    I want to apologize if your email was not replied to in a timely manner. My only explaination would be that I either missed it or never received it. I make sure every day before I leave that every inquiry is replied to. We did close for a week earlier this month and I had a tremendous amount of emails upon returning so please forward your question directly to [email protected] and I will be sure to answer your questions even if it's New Years Day.
    Happy Holidays and again my sincere apology.
    Tim

  9. #9

    Join Date
    Apr 2007
    Location
    McAllen TX
    Posts
    213
    I had a problem with my TBM extra fuel tank.. I e mail tbmracing and few minutes later they answer me back and solved my problem...thanks TBM !!

  10. #10
    nicjak's Avatar
    Join Date
    Mar 2008
    Location
    Warragul, Downunder
    Posts
    7,794
    +1
    625
    sent it again tim to the same email address hope you get it this time as it was actually back in october.
    cheers corey
    wow worked this time thanks for the quick reply tim.
    Last edited by nicjak; 01-02-2011 at 05:00 AM. Reason: post saving

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Where is the best place to buy Yamaha OEM parts?
    By Fandini in forum Yamaha PWC Performance (2-stroke)
    Replies: 3
    Last Post: 04-21-2006, 08:57 PM
  2. Who / where is the best place to have head modified
    By Fandini in forum Yamaha PWC Performance (2-stroke)
    Replies: 18
    Last Post: 04-04-2006, 02:29 PM
  3. Where is the best place to buy a BEST extended warrantee
    By rxtscott in forum Sea Doo Open Discussion
    Replies: 18
    Last Post: 01-19-2006, 12:38 PM
  4. What is the best seat material??
    By boataddict in forum Sea Doo Open Discussion
    Replies: 3
    Last Post: 11-27-2005, 09:57 PM
  5. O/T - What is the Best Concert you have been to!
    By Angelse68cal in forum Sea Doo Open Discussion
    Replies: 11
    Last Post: 09-18-2005, 05:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •