05-26-2011, 07:29 AM #1
- Join Date
- Jul 2008
West Marine has killer customer service!!!
I bought a GPS unit for my X ski (gtx mounting in glove box) and they got me to purchase the protection plan which I normally never go for.
Well last fall I had an acccident with the ski that left it submerged and it ruined the unit.
I knew i had the warrantee but 2 years later i could not find the paperwork.
I was given a number by hte local store for corporate and with an hour had faxed copies of the reciept/with warrantee.
I walked into the store yesterday,showed him the GPS and paperwork, he got a brand new one out of the case,a few minutes of paperwork, and I was out the door with a new one.
No bullshit,no hassle.
West Marine has killer customer service!
05-26-2011, 10:52 AM #2
- Join Date
- Oct 2005
05-29-2011, 02:10 PM #3
+, they support organizations that aren't exactly PWC friendly. I would rather send my business elsewhere.
05-30-2011, 06:08 AM #4
there return policy sucks ass .paid with cash.Had to wait for a check in the mail .huh what come on.BULLSHIT.
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