Thread: Horrible Dealership incident
08-18-2011, 09:53 PM #1
Horrible Dealership incident
Had the most pathetic and poorest of customer service I have ever witnessed in my entire life at Genes powersports country in Baytown Texas. Brought my RXT X in for a couple of minor warranty repairs. Long story short - I left the dealership with my unrepaired Seadoo still on my trailer and having the door of the service department slammed in my face by service manager (Cyndi) stating for me to never come back I WILL NEVER return or reccomend them to anyone!!!! Wont go into detail because it was just so incredibly rediculous. Certainly anyone can decide where they choose to shop, I just won't return there.
08-18-2011, 09:56 PM #2
08-18-2011, 11:21 PM #3
Give us the scoop Barry.
08-19-2011, 01:12 AM #4
- Join Date
- Jun 2011
- From East Texas-transplanted in Shreveport,Bossier City
08-19-2011, 09:11 AM #5
Details Barry. Your post doesn't do the story justice. Copy and paste the e-mail that you sent Gene.
08-19-2011, 09:36 AM #6
08-19-2011, 10:00 AM #7
- Join Date
- May 2008
- Elephant Butte New Mexico
that dealers sure looks like they afford to tell a customer to never come back but without details, this is just another thread ranting about something without justification.
I had to just this week tell a customer to never come back..
even though I have signs at my service desk that clearly state I will not under any circumstance install customer supplied parts this dingo insisted I install a crummy Chinese starter in his 4-tec. Not the first time either..last month it was his battery and ebay used voltage regualtor. Then he wants to "borrow" my prop wrench and "get a minute" on the shop press to install a stainless wear ring ( also ebay).
Told him if he wants to use my shop as his own the rate is $300 an hour.
The he started getting snarky on me ( oh did I mention that6 on a previous visit he told a customer of mine at the counter that the walmart batteries are a far better deal then what I was selling at ""rip off prices") and I told him he had ten minutes to get his trailer hooked up and off the lot before I called the sheriff to have him removed.
So...what transpired at this dealership to have them slam the door in your face...I sometimes wonder If I'm a prick..or just a business man.
By the way, I do lots of what I call "pro bono" work for folks who obviously cannot even afford a jetski but don't pull up towing it with a late model f-350 with a lift kit then bitch that I charge $105 for a battery when autozone sells the same thing for $90
08-19-2011, 10:09 AM #8
08-19-2011, 10:45 AM #9
If I know Barry like I think I do, I'm willing to bet this "woman" named Cyndi (service manager) is to blame here guys. You know, her time of the month and or a power trip thing.
08-19-2011, 01:04 PM #10
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
By shawn alladio in forum High Performance Watercraft SafetyReplies: 3Last Post: 07-26-2008, 11:10 AM
By Shibby1485 in forum 4-Tec PerformanceReplies: 104Last Post: 09-22-2007, 09:55 PM
By Shibby1485 in forum Open DiscussionReplies: 12Last Post: 08-28-2006, 01:10 AM
By chris2879 in forum Sea Doo Open DiscussionReplies: 13Last Post: 06-23-2006, 02:22 PM