06-07-2012, 11:00 AM #1
American made products and great customer service
My Goruck group recently had a run of custom bottles made sporting Goruck Challenge and Green Beret Foundation logos as a fundraiser for, you guessed it, the GBF. Very nice bottles made in America, produced by Liberty Bottle Works.
Well the other day my bottle was knocked off my desk and fell to the ground, receiving a small dent just where the base starts meeting the main part of the bottle. I knew there were no extras from the individual who had the run made, so I emailed Liberty Bottle Works last night explaining my situation to see if they had any tips on getting it to lay flat again (the bottom was now convex). They emailed back quickly, only asking my address. After sending my address, the EVP emailed back copying another member of his team saying he saw an extra in the conference room and to send it to me in the morning.
Yeah it was only a $20, but I think that's what makes it more impressive. This is the second or third time in a year a company who builds products here over-delivered on their service commitment and had great communication. Shows that Americans can still be proud of making things here :usa:
06-07-2012, 04:22 PM #2
- Join Date
- Aug 2009
- Discovery Bay, CA
Should be that way all the time! Can't tell you how
Many places I want to spend my money at but have a few questions I would like answered only to never get a reply by email or phone. I'll gladly go spend more money elsewhere if the customer service sucks.
Good to see there are still companies around that "get it"
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