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  1. #1

    Poor email follow up from both Riva and R&D - Is this normal?

    Hi Guys,

    I sent a really detailed email to both Riva and R&D on Friday asking some specifics on making some changes to an RXP-X 260 with no response.

    Is the lack of response normal e.g. they are busy or is it out of character?

    I looked at all of their kit available on their websites and the info on the forum and wanted to query a few issues before placing a large order.

    They probably get a large number of time wasters but i am looking to get an answer to my requests and get a large number of items purchased and shipped ASAP.

    Is this normal or should i pick the phone up?



  2. #2
    83.0 @ 8400 jhill19's Avatar
    Join Date
    Jul 2010
    Teays Valley, West Virginia
    best bet is to ask the questions on here than waiting for them to reply and get an unbiased opinion.

  3. #3
    Pain is fear leaving your body.... rlovebk's Avatar
    Join Date
    Aug 2008
    So. Cal.
    You sent on Friday. Then the weekend hit. Give them a coupla business days. And yes R&D can be slow to respond. Riva is usually pretty good.

  4. #4
    Banned User
    Join Date
    Jan 2009

    Poor email follow up from both Riva and R&D - Is this normal?

    They both suck at cs from my experience

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