Thread: OMG, Dealer Dumb Asses
06-26-2013, 09:53 PM #1
OMG, Dealer Dumb Asses
My buddy buys an 09 RXT, only 67 hrs on it. I talk him into changing the washers in the SC just for shits and giggles to ensure the charger is in tip top shape. Instead we sent it to Jerry for a full rebuild, damn WOW we got it back quick. I told him we also needed to do a spark plug and oil & filter change while it's apart for good measure (we'll go through the pump next). Ok, so we ordered everything through the GH store and the plugs, filter & o-rings arrived as expected.
Now to the funny part. I sent him over to the dealer to pick up the oil. The guy on the counter shoved him a gallon of the semisynthetic BRP XPS /Summer Grade (the correct oil). The the service manager came out from the back and told him to wait that it was the wrong oil. He told him not to run that in his RXT that it would "gum up the charger". He went to the back and brought out a gallon of full Synthetic/Extreme condition made for the snowmobiles. My buddy bought the oil but will return it tomorrow. The same guy then told him that the RXT 1500 cc engine was the same engine in the CanAm Commander, a 1000 cc v-twin engine and that the parts were interchangeable. My buddy didnt know the difference until I explained it to him, he will be revisiting them in the morning. What an idiot, these are the guys that give good dealers bad reps! He must be new.....
06-26-2013, 10:10 PM #2
8 out of 10 doo dealership techs are dip shits that don't know there ASS from a hole in the ground.
06-27-2013, 12:30 AM #3
I have had the unfortunate task of explaining that you have to service the chargers to a friend with a challenger 430, a rxtx, and gtx. The dealer said you just "let the chargers fail because they arent worth servicing and that this was the proper method that wouldn't damage anything" 4 engines and 8 superchargers later they arent using the dealer. The dealer also said "you don't ever need to flush the skis even in salt water" 3 intercoolers later that was proven wrong. Their new mechanic said "run really heavy oil without friction additives and run extra oil just under the top of the engine to extend the life of the superchargers" the guy was an "expert"
06-27-2013, 05:02 AM #4
- Join Date
- Oct 2012
Thats a smart dealer, just drumming up some business for his mechanic
06-27-2013, 09:22 AM #5
- Join Date
- Jun 2012
- Morgan City, LA
Yeah...you see this same type of crap at car dealership shops as well.
I'm always afraid to bring something to them for warranty work. I've seen some of the crap they do. I've seen cars come out of those shops with missing bolts, things superglued, things tie wrapped...you name it. And I'm not making any of that up. Scariest thing is that these guys supposedly go to schools/classes, etc and are "certified" to be mechanics at these dealerships.
My 3 year old could most likely do better work.
06-27-2013, 12:04 PM #6
Friggin scary. I take my shit to a locally owned shop who has been in business for 25 years. Can't stay in business working on ski's for 25 years unless you're doing something right.
06-27-2013, 01:19 PM #7
The thing that kills me is some people that don't know skis believe the crap they say.
And for the prices that people pay them you'd think they would have the best techs but they don't.
I've had to teach a lot of new owners the basics after a dealership has given them bad info....
06-27-2013, 01:32 PM #8
I have a freind who has two ski's, There fairly New He got bucks so He normally shoves them to the Stealer. Well he had a leak I tould Him I check it out and he told me heh I have to get my other one serviced. So they call Him 1700 dollar quote of course I get a call not that He would not pay for it but my advice. I said what did they say is wrong ( of course in my mind wtf) it needs a pump,prop,shaft,carbon seal,wearring and boot. I told Him tell them no thanks, got to parts counter pick up a carbon seal,boot,top hat and c clip. When He called back the service writer says let me see if I can sharpen my pencil Lmfao...
06-27-2013, 08:48 PM #9
- Join Date
- May 2011
- West Texas
Went to buy an x model few years ago.
Finally agreed on price after an hour of back and forth.
Paperwork brought out, ready for signature... noticed an additional $1500 tacked on. ???
It was a mandatory 'service/maintenance' fee.
Asked what $1500 bought me.
He happily informed me that is was to change the oil and adjust the valves. Yea... adjust the valves.
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