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  1. #1

    Join Date
    Jul 2006
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    Abu Dhabi
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    22

    VTech customer support sucks

    Hey guys,
    I'm not normally one to post this kind of thing but I'm well and truly over the shit support from vtech.
    i dropped my stock wake off to my mechanics shop to have a new prop,retainers and tune done,
    He suggested that he reprograms my ski with a vtech tune instead of sea doo centre tune so I agreed that's where the problem started.
    when he put his tuner on my ski then went online, but he can't get stock tunes only for bigger injectors than what I have on my 215,my mechanic then has tried to phone,email and text these people but they just can't be bothered getting back to him What a great way to treat one of there dealers.
    now this is the second time this company has f...ed me around like that, I have now instructed my mechanic to send my ecu to seadoo centre.
    VTECH if you read this you seriously need to sort your shit out,your customer service sucks ass big time,a reply to a email or txt goes a long way!

    rant over

    jamie


  2. #2
    www.eastcoastpwc.net Scott's Avatar
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    Jul 2007
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    Where are you located? I thought Jerry was the only dealer In the US. could be the issue here

  3. #3

    Join Date
    Jul 2006
    Location
    Abu Dhabi
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    No issue I'm in New Zealand

  4. #4
    www.eastcoastpwc.net Scott's Avatar
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    Quote Originally Posted by kiwi View Post
    No issue I'm in New Zealand
    Understood, no excuse then.

  5. #5
    Well, There is tunes in the database for you ski so your dealer can just select them.

    I did get a SMS from jason yesterday night (my time)
    I told him to do a request and i look.
    Today we been closed due to holiday and I been away from computer.

    Now i am home and checking all requests, so i don't see how i can have done this any faster..

  6. #6
    race jase's Avatar
    Join Date
    Feb 2007
    Location
    auckland nz
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    Hi Jamie,

    The tune has now been put in the data base and ill program your ski now,
    Im sorry for the delay but we can get this done for you now and send you on your holiday!
    As a good will ill do your tune at half price hope this helps
    Jase

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