I know there has been complaints about v-tech's customer service. I for one have had excellent communication through Jonatan trying to resolve multiple issues just a few short days before my race. He stayed up late till nearly 2am his time with me on the phone to resolve issues I was having. Then followed up the next day to make it perfect so I could make the race weekend. He even hooked me up with some tunes I didn't have to pay for. A++ all the way. I do know, and will share, the best way to get a hold of him is the text/sms number on the website, he always was quick to reply to that!! Work with him, and he will work with you!