Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11
  1. #1
    GDM's Avatar
    Join Date
    Apr 2007
    Location
    Ahead Of You
    Posts
    389

    impeller damage - skat trak? impros ?

    i have some minor damage on my impeller

    i called skat trak and they said they could recondition it

    someone had recomended impros to me

    who would you go with and why

    im also open to suggestions on other impeller shops


    thanks in advance


    .
    Last edited by GDM; 06-20-2007 at 08:56 AM.


  2. #2
    way2fast's Avatar
    Join Date
    May 2005
    Location
    Melbourne Beach, FL
    Posts
    4,009
    +1
    4
    Dave at Impros..

  3. #3
    DamCold's Avatar
    Join Date
    Dec 2005
    Location
    Milwaukee
    Posts
    14
    I've used Skat Trak a couple times in the last year; they do quality work and a they're turn around is also pretty good.

  4. #4
    Banned User
    Join Date
    Jul 2006
    Location
    Ft.Lauderdale
    Posts
    3,237
    I just got mine back from SKAT and it was perfect!!! Very quick turnaround

  5. #5
    SeaDoocer
    Guest
    Only thing with Impros is that it's hard to get return phone calls...that can be very frustrating. They did a good job on my RXT Solas repitch. I'm just not sure if I like the pitch it's at...it actually seems to slow me down about 250 rpm's..btw, the pitch I have now is not the standard pitch it comes with for the 05 RXT.

  6. #6
    I would send it to Impros too but must agree about the lack of communication. The guys good and extremely busy. A phone call could go 2 weeks before a call back.

    I tried to get ahold of him to do some work on the 250 but it took two weeks to get a call back and havnt heard back since then.

    Guess you cant have the best of everything.

    Still his reputation is awsome and I have personally had other trashed props fixed by him.

  7. #7
    GDM's Avatar
    Join Date
    Apr 2007
    Location
    Ahead Of You
    Posts
    389
    .

    thanks for all of the feedback , keep it coming


    .

  8. #8
    Impros's Avatar
    Join Date
    Apr 2006
    Location
    So Cal
    Posts
    205
    +1
    2
    Hi guys,
    I apologize if a few of you have had trouble reaching me personally. Trouble is, most people want to talk to me directly, and refuse to speak with the help I hire to help with calls, and other jobs so I can stay on top of maintaining quality control of parts. Honestly, in GDM's case, there is no reason to need to talk to me. The impeller is damaged, send it in with a note and we'll fix up up quickly and accurately. If there is a special request, just put it in the note, or ask for a phone call once we have the impeller.

    One reason I have personally been hard to reach, is because I have made a personal commitment to keep our turnaround time as quick as possible this year. This is far better for business, and pleases most customers more than talking to me. I check email daily, and make an effort to check here as often as possible. Right now, we are turning impellers around within 3 days, and many times, the same day we get them.

    As far as my resume' goes, I have been doing this for 20 years. Worked for Skat for 13 of them. Our goal is to provide superior quality impeller/pump services at a reasonable price, and fast timeframe. If you have trouble reaching me personally, please talk to one of the guys. If they can't answer a question, please ask them to find me and ask me and I can relay the answer if I'm unavailable to get to the phone myself. We would love to earn your business, and hope to better satisfy all of our customers.

    Thanks for the kind words, and have a great day.

    David Stewart

  9. #9
    Silence! I Keel You! earthshaker's Avatar
    Join Date
    May 2007
    Location
    Northern CA Coast
    Posts
    1,616
    +1
    2
    Quote Originally Posted by Impros View Post
    Hi guys,
    I apologize if a few of you have had trouble reaching me personally. Trouble is, most people want to talk to me directly, and refuse to speak with the help I hire to help with calls, and other jobs so I can stay on top of maintaining quality control of parts. Honestly, in GDM's case, there is no reason to need to talk to me. The impeller is damaged, send it in with a note and we'll fix up up quickly and accurately. If there is a special request, just put it in the note, or ask for a phone call once we have the impeller.

    One reason I have personally been hard to reach, is because I have made a personal commitment to keep our turnaround time as quick as possible this year. This is far better for business, and pleases most customers more than talking to me. I check email daily, and make an effort to check here as often as possible. Right now, we are turning impellers around within 3 days, and many times, the same day we get them.

    As far as my resume' goes, I have been doing this for 20 years. Worked for Skat for 13 of them. Our goal is to provide superior quality impeller/pump services at a reasonable price, and fast timeframe. If you have trouble reaching me personally, please talk to one of the guys. If they can't answer a question, please ask them to find me and ask me and I can relay the answer if I'm unavailable to get to the phone myself. We would love to earn your business, and hope to better satisfy all of our customers.

    Thanks for the kind words, and have a great day.

    David Stewart
    Now that right there is quality. He obviously cares about his business and values ours without question. we just might not to get to speak with the Man, when we want, in season. Go figure.

    Something that i have not a clue if it occurs in your business David, but I find to help keep the clients happy is to train the employees the following:

    "I don't know the answer" is an acceptable response, followed with "let me get someone who can help you".

    Too often, junior employees (typically the ones that answer the phone and especially the eager ones) let their egos get the best of them and want to bite off more than they can chew causing the owner/president further grief.

    Many times when the employee relays the question or concern, the message is not verbatim and leads to inaccuracy, or the client may have follow up questions depending on the response which can be irritating to the client having to go back and forth.

    There is more to it, but i think the main idea is delivered.

    I know for certain to contact Impros when i have pump issues.

  10. #10
    Impros's Avatar
    Join Date
    Apr 2006
    Location
    So Cal
    Posts
    205
    +1
    2
    Thank you for the kind words or wisdom Earthshaker. Have a great weekend.
    David

Page 1 of 2 1 2 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. FS Solas impellers and Skat trak
    By quiddo15 in forum Sea Doo Classifieds
    Replies: 3
    Last Post: 08-18-2016, 02:56 PM
  2. Skat Trak 16-21 Impeller
    By VegasRatt in forum Polaris PWC Performance
    Replies: 2
    Last Post: 12-02-2006, 04:35 PM
  3. Three Blade 14/19 SKAT TRAK impeller feedback
    By sr71bb in forum 4-Tec Performance
    Replies: 14
    Last Post: 08-22-2006, 04:35 PM
  4. skat trak 3 blade impeller
    By stickem in forum 4-Tec Performance
    Replies: 38
    Last Post: 02-26-2006, 07:33 PM
  5. Anyone tried the SKAT-TRAK impellers?
    By VFX_Artist in forum 4-Tec Performance
    Replies: 1
    Last Post: 07-17-2005, 09:51 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •