06-20-2007, 08:46 AM #1
impeller damage - skat trak? impros ?
i have some minor damage on my impeller
i called skat trak and they said they could recondition it
someone had recomended impros to me
who would you go with and why
im also open to suggestions on other impeller shops
thanks in advance
Last edited by GDM; 06-20-2007 at 08:56 AM.
06-20-2007, 11:36 AM #2
06-20-2007, 01:13 PM #3
I've used Skat Trak a couple times in the last year; they do quality work and a they're turn around is also pretty good.
06-20-2007, 02:25 PM #4
- Join Date
- Jul 2006
I just got mine back from SKAT and it was perfect!!! Very quick turnaround
06-20-2007, 08:32 PM #5SeaDoocerGuest
Only thing with Impros is that it's hard to get return phone calls...that can be very frustrating. They did a good job on my RXT Solas repitch. I'm just not sure if I like the pitch it's at...it actually seems to slow me down about 250 rpm's..btw, the pitch I have now is not the standard pitch it comes with for the 05 RXT.
06-20-2007, 10:45 PM #6
I would send it to Impros too but must agree about the lack of communication. The guys good and extremely busy. A phone call could go 2 weeks before a call back.
I tried to get ahold of him to do some work on the 250 but it took two weeks to get a call back and havnt heard back since then.
Guess you cant have the best of everything.
Still his reputation is awsome and I have personally had other trashed props fixed by him.
06-20-2007, 11:15 PM #7
thanks for all of the feedback , keep it coming
06-21-2007, 10:02 AM #8
I apologize if a few of you have had trouble reaching me personally. Trouble is, most people want to talk to me directly, and refuse to speak with the help I hire to help with calls, and other jobs so I can stay on top of maintaining quality control of parts. Honestly, in GDM's case, there is no reason to need to talk to me. The impeller is damaged, send it in with a note and we'll fix up up quickly and accurately. If there is a special request, just put it in the note, or ask for a phone call once we have the impeller.
One reason I have personally been hard to reach, is because I have made a personal commitment to keep our turnaround time as quick as possible this year. This is far better for business, and pleases most customers more than talking to me. I check email daily, and make an effort to check here as often as possible. Right now, we are turning impellers around within 3 days, and many times, the same day we get them.
As far as my resume' goes, I have been doing this for 20 years. Worked for Skat for 13 of them. Our goal is to provide superior quality impeller/pump services at a reasonable price, and fast timeframe. If you have trouble reaching me personally, please talk to one of the guys. If they can't answer a question, please ask them to find me and ask me and I can relay the answer if I'm unavailable to get to the phone myself. We would love to earn your business, and hope to better satisfy all of our customers.
Thanks for the kind words, and have a great day.
06-21-2007, 01:53 PM #9
Something that i have not a clue if it occurs in your business David, but I find to help keep the clients happy is to train the employees the following:
"I don't know the answer" is an acceptable response, followed with "let me get someone who can help you".
Too often, junior employees (typically the ones that answer the phone and especially the eager ones) let their egos get the best of them and want to bite off more than they can chew causing the owner/president further grief.
Many times when the employee relays the question or concern, the message is not verbatim and leads to inaccuracy, or the client may have follow up questions depending on the response which can be irritating to the client having to go back and forth.
There is more to it, but i think the main idea is delivered.
I know for certain to contact Impros when i have pump issues.
06-22-2007, 06:58 PM #10
Thank you for the kind words or wisdom Earthshaker. Have a great weekend.
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