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Thread: PPG v's Riva

  1. #1

    PPG v's Riva

    Was over in Fort Lauderdale a couple of weeks ago so popped into both PPG and Riva to buy a few bits.

    Must say, was REALLY impressed with the service received at PPG. Really treated us well, and made you feel like they actually cared about our business.

    Thanks especially to Armin in the Parts Dept, got me exactly what I needed and even boxed it up, with polyfoam packaging! so that it didn't get broken on the flight back to the UK. - BRILLIANT SERVICE!

    And then we went to Riva... Hmm!!

    Bought a couple of bits, but the staff didn't seem to understand the concept of customer care. Much more interested in chatting among themselves, and having their tea breaks. About four staff ignored us at the desk before one girl bothered to eventually speak to us

    So, from me it's

    PPG 1 - Riva ZERO

    Did I just hit Riva on a bad day?


  2. #2
    Site Admin MikeTrin's Avatar
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    riva is very busy, it seems like they are taking on more business than they can process so i'd imagine customer service suffers a bit.

  3. #3
    Site Admin Green Hulk's Avatar
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    I have always received great customer service from both PPG and Riva.
    It's just that the owner of PPG can be a bit radical at times giving the false sense that PPG is run poorly. The team at PPG are great people.

  4. #4
    R.I.P. 11's Avatar
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    WOW Jerry, what a diplomat

  5. #5
    Site Admin Green Hulk's Avatar
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    It's true 11. The people that work there are all good people.

  6. #6
    Moderator two2curupt's Avatar
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    I agree with that....Nothing but helpfull on the phone...

    Well some of them have excellent phone manors...Others leave alot to be desired

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  8. #8
    daverxp4's Avatar
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    been to both and great people i guess it also depends how busy they are that time.

    i hope you waren't at riva last monday when they had a 6 wheeler work truck that almost went through their show room for visit. i hope nobody got injured dixie road got closed down.

    as to riva i hope everything is ok

    as for ppg good people vlad was great help also.

    everybody deserves a second chance, maybe you caught riva on a busy day.

  9. #9
    Well it was a Saturday, and it was busy, but surely that's even more reason to serve all the customers.

    I guess I just had such high expectations of Riva, since they are such a well known company, even here in the UK, that made me slightly disappointed.

  10. #10
    CRAZEDRXP's Avatar
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    I personally enjoy dealing with ARMIN at ppg .... He is a gentelman and a scholar ... if i spelled that wrong sorry armin ..LOL..seriously tho two thumbs up for armin

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