Page 1 of 3 1 2 3 LastLast
Results 1 to 10 of 22
  1. #1

    Join Date
    Mar 2007
    Location
    Chicago,IL
    Posts
    30

    Unhappy Looking for Impros service!

    I am just wondering if any of you had any problems with Impros service. I read a lot of good feedbacks about Impros prior to sending pump w/impeller for repair. I thought it would take about 2-3 days (max. week) plus s/h as many of you stated. Today is over three weeks and I still do not have my parts back. Every time I talk to them I get an answer that they will ship it in couple of days. Hopefully it will not take any longer but I am very upset because in Illinois we have a really short jet skiing season.


  2. #2
    Take the time to smile sirbreaksalot's Avatar
    Join Date
    Jun 2007
    Location
    Brisvegas
    Posts
    4,166
    +1
    602

    Cool

    Quote Originally Posted by kaliause View Post
    I am just wondering if any of you had any problems with Impros service. I read a lot of good feedbacks about Impros prior to sending pump w/impeller for repair. I thought it would take about 2-3 days (max. week) plus s/h as many of you stated. Today is over three weeks and I still do not have my parts back. Every time I talk to them I get an answer that they will ship it in couple of days. Hopefully it will not take any longer but I am very upset because in Illinois we have a really short jet skiing season.
    Not pointing any fingers here , but something sound funny here .

    Is this all the story???

    How much needed to be done ??

    We are all human and sometimes make mistakes.


    Waz

  3. #3

    Join Date
    Jan 2007
    Location
    Georgia
    Posts
    20
    +1
    1
    I have had very good luck with Impros. I intentionally sent my pump and impellar before the riding season so I could avoid the push right before summer. I suspect when you have a reputation like Impros they have a large backlog and are very steady with work right now. This is just my opinion.

  4. #4

    Join Date
    Mar 2007
    Location
    Chicago,IL
    Posts
    30
    Need to fix damage from rocks and repitch impeller.
    The thing is that they promised couple day’s service but then I do not know what happened and I am still waiting.
    I understand that they could be busy, but they never mentioned that

  5. #5

    Join Date
    Jan 2007
    Location
    Georgia
    Posts
    20
    +1
    1
    Quote Originally Posted by kaliause View Post
    Need to fix damage from rocks and repitch impeller.
    The thing is that they promised couple day’s service but then I do not know what happened and I am still waiting.
    I understand that they could be busy, but they never mentioned that
    Call and ask to speak to Dave Stewart. I do not know who you have talked to in the past at Impros, but I would give him a chance to respond before I posted anything here.

  6. #6
    I did 2 impellers with the exchange program! 4 days I had mine however if u need or want your same impeller back they tell u it will be longer , as for the pump I have no experience , But Dave was nothing but prompt with my email questions , so I am surprised your getting a runaround , sry for that

  7. #7

    Join Date
    Mar 2007
    Location
    Chicago,IL
    Posts
    30
    The funniest part-all the time I was talking to Dave.

  8. #8

    Join Date
    Jan 2007
    Location
    Georgia
    Posts
    20
    +1
    1
    Quote Originally Posted by kaliause View Post
    The funniest part-all the time I was talking to Dave.

    Good Luck, I hope it works out for you.

  9. #9
    rhorne1053's Avatar
    Join Date
    Oct 2006
    Location
    Santee, S.C.
    Posts
    634
    This is very unusual for impros. I had a very good experience with them. I know that this is peak season. Good luck.

  10. #10

    Join Date
    Jan 2007
    Location
    Georgia
    Posts
    20
    +1
    1
    I just talked to Impros and I am very satisfied with our arrangement.

Page 1 of 3 1 2 3 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Looking for a Service Manual or troubleshooting advice
    By holdmybeerwatchthis in forum Polaris Open Discussion
    Replies: 12
    Last Post: 01-13-2013, 10:28 AM
  2. Looking for a service manual
    By peacelily in forum Polaris How To & FAQs
    Replies: 2
    Last Post: 10-25-2011, 12:45 PM
  3. looking for a service manual for a sea doo XP limited
    By carms_us in forum Sea Doo Open Discussion
    Replies: 2
    Last Post: 03-24-2009, 07:27 AM
  4. Looking for MSX 110 Service Manual
    By WildWilly in forum MSX/Matrix
    Replies: 3
    Last Post: 07-03-2008, 04:34 AM
  5. I am looking for an 05 RXP/RXT shop/service manual
    By mxl16 in forum Sea Doo Open Discussion
    Replies: 4
    Last Post: 07-21-2005, 06:40 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •