Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12
  1. #1
    eric1238's Avatar
    Join Date
    Jun 2005
    Location
    Smith Mtn. Lake VA
    Posts
    728
    +1
    2

    Advance Auto Outsourcing Contact Center

    Advance Auto Parts is outsourcing it's Customer Contact Center. This department takes almost ALL calls from the stores with computer issues, procedural issues and every call from the customers. They are outsourcing to IBM. IBM=India in this case. I have heard that a few more departments are soon to get the same. In this case over 90 jobs are going to India.

    WTF!!!




  2. #2

    Join Date
    Aug 2007
    Location
    Rotterdam,NY & Moneta, VA
    Posts
    1,617
    +1
    1
    is that what that advanced auto center is over in Roanoke there by the joan fabrics(sorry dont know the name of the road)?

  3. #3
    what are you saying? when you call for a part you`ll get someone from india?

  4. #4
    Fat Man, Little Boat Region8Ultra250X's Avatar
    Join Date
    Jun 2007
    Location
    Jersey
    Posts
    5,563
    +1
    169
    you will get routed to india... just say you want to speak to someone in the united states and they will transfer you, its just like dell tech support


    with as big as advanced is, i am willing to be they have more than 90 customer service reps.

  5. #5
    eric1238's Avatar
    Join Date
    Jun 2005
    Location
    Smith Mtn. Lake VA
    Posts
    728
    +1
    2

    I worked there

    I used to manage a team in the support center. There are approx 100 people in that dept. 10 will keep their jobs (Second Level) but I bet that is temporary. Stingray, it is just up the road from where you are talking about, next to the verizon office. Currently this is if you had an issue with a store and called the 800 number they provide and the number stores will call for first level support but I am told it will expand to other depts. Advance had an initiative when I was still there called all call which was to employ 600+ people to answer all calls that went to stores. If you called the sotre's local number you would be routed to the contact center. Not sure if that is still in the works with this outsource move. I cannot imagine that the customers would appreciate that very much.

  6. #6

    Join Date
    Aug 2007
    Location
    Rotterdam,NY & Moneta, VA
    Posts
    1,617
    +1
    1
    i buy all my parts from advanced auto. i like the service for the most part there. im going to write them a letter i refuse to buy another part from them becuase of this. ill start buying my parts at napa.

  7. #7
    My son (mohawk man) jeffsntx's Avatar
    Join Date
    Sep 2006
    Location
    Belton TX
    Posts
    2,598
    +1
    1
    Quote Originally Posted by stingray152003 View Post
    ill start buying my parts at napa.
    Thats the way to go anyway. You are keeping more money in your local economy that way. I am kind of biased towards my local Napa store for some reason.

  8. #8
    Matthew K ReDevilRXP's Avatar
    Join Date
    Aug 2006
    Location
    Lemont, IL
    Posts
    2,477
    Quote Originally Posted by jeffsntx View Post
    Thats the way to go anyway. You are keeping more money in your local economy that way. I am kind of biased towards my local Napa store for some reason.
    I also support napa. I've learned over the past couple years when it comes to their parts they outlast any other brand, especially their brakes and rotors. Plus they give major discounts to students, they laughed at me in advanced auto when i asked if they gave student discounts. Better service, better quality parts, better prices, there's really no reason for me to get anywhere else.

  9. #9
    eric1238's Avatar
    Join Date
    Jun 2005
    Location
    Smith Mtn. Lake VA
    Posts
    728
    +1
    2

    Better Hours

    That is the only reason to buy somewhere else. I will not shop at AAP anymore unless I HAVE to!!!!

  10. #10
    Here come the smokers! OBXJeepGuy's Avatar
    Join Date
    Aug 2008
    Location
    Outer Banks, NC
    Posts
    1,393
    I look at it this way.....

    Pennzoil Premium Plus 2 cycle marine oil one gallon bottle...

    Advance Auto: $12.98

    NAPA: $19.98.....

Page 1 of 2 1 2 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Advance Auto Parts 20% Off
    By peebee in forum Sea Doo Open Discussion
    Replies: 1
    Last Post: 05-13-2010, 11:22 AM
  2. Advance Auto Parts 20% Off
    By peebee in forum 4-Tec Performance
    Replies: 0
    Last Post: 05-13-2010, 08:36 AM
  3. advanced auto parts website offers 15 % yesterday
    By Bone1050 in forum Open Discussion
    Replies: 0
    Last Post: 03-11-2010, 08:04 PM
  4. Replies: 0
    Last Post: 01-25-2010, 12:09 PM
  5. CR9EIX Spark Plugs at Advance Auto!
    By Arcolog2 in forum Kawasaki PWC Performance (4-stroke)
    Replies: 3
    Last Post: 06-04-2008, 10:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •