11-24-2008, 03:49 PM #1
Pump Extension Drive Shaft Recall
I just received the following statement from Riva
We received our metallurgy report this morning and have concluded that a portion of the driveshafts that were shipped in our Pump Extension Kits were not heat treated by our vendor. Although all 100 pieces were sent in one batch, it seems that they skipped the process on an undetermined percentage of shafts. Effective immediately, we are initiating a recall of all shafts in the field so we can determine if they are heat treated. Riva will cover all expenses for round trip shipping on the shafts and make things as easy as possible for everyone. Bubba Kersten from our customer service department will contact each customer individually to inform them of the situation and make arrangements for shaft pick up. Also, your customers can call us directly to arrange shaft pick up or discuss any questions or concerns.
CUSTOMER SERVICE CONTACT INFO FOR SHAFT RECALL:
1) Bubba Kersten:
2) Mark Sheffield:
phone: 800-241-4544 ext#349
I deeply apologize for the inconvenience that this may cause for you and your customers. We will take quick action to remedy the problem.
11-24-2008, 04:14 PM #2
- Join Date
- May 2005
Jerry - If we recieved the shipment thru you - should we just send directly to Riva -
11-24-2008, 04:21 PM #3
I just sent Bubba and Mark email.
I wonder if they can tell from pic if was heat treated. Would save some time and hassle.
Well see what they say,.
11-24-2008, 04:30 PM #4
11-24-2008, 04:32 PM #5
11-24-2008, 05:00 PM #6
11-24-2008, 05:18 PM #7
I'm in KUWAIT
Just now i spoke to Jerry and he told me
Riva will be handling this 100%
11-24-2008, 05:46 PM #8
11-24-2008, 06:31 PM #9
I was at riva when they were getting all the bad news... It seems that some of the shafts werent treated properly... I think mine is ok, Ill be doing some more tests soon...
11-24-2008, 06:52 PM #10
it's great that Riva is taking care of everyone so well... This is rare in any performance market.
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