12-10-2008, 09:04 PM #1
Broken glove box door, dealer wont warranty it.
About 6 months ago I bought a left over 05 R-12X. With just over 10 hours on the clock I was riding up the river on glass water, and suddenly the Glove box door flies open, rips off and hits me in the chest. It broke the hinge tabs right off the cowl. I took the ski to the shop to get serviced, and they said they couldnt get the door covered by warranty. I told them this was the last Honda they would ever sell me, and told them how I was looking to buy a new Big Red. They said they would try to call Honda and see what they could do. 2 days later they call back to tell me they still could not get it covered, and they would not pay for it either. I still havent gone and picked it up yet, but Im thinking about refusing to pay for the service I had done because I told them to call me about getting the glove box warrantied before they did anything, but the went ahead and serviced it anyway then called A MONTH AFTER I DROPPED IT OFF to tell me about the warranty not covering it. Do I have any options here, besides fixing it myself? Should I contact Honda? What should I do? I currently own 2 Honda 4 wheelers, and have owned countless Honda dirt bikes. I so pissed about the chickenshittedness of this that I wont ever buy one again.
12-10-2008, 09:37 PM #2
This is just my opinion. I can understand your frustration but at the same time I don't understand how the lid can rip off just from being open unless something hit it or it was cracked. I've had mine bounce open before but it didn't cause any problems and if it did I would have to say it was my fault for not having it locked and on mine, once you turn the knob, it won't open by itself. Anyway I did buy another from www.discounthondaparts.com for about $15. I mounted a boost gauge in the old one and wanted a spare. Good luck with the warranty claim but I don't think you'll get any help. I sure wouldn't give up on Honda because of this. They make great products as you already know. Now the lack of communication from the dealer is whole different problem.
12-10-2008, 11:07 PM #3
The R12x and F12x glove boxes are very different. I can see where a R12x can tear off since it opens into the wind unlike the F12x which opens the opposite.
As for warranty, I'd would say No because it should of been locked, there is no real way to tell if you did or not.
bottom line, Pay your bills and don't make a big deal out of a $8 part. Its kind of making a mountain out of a mole hill. Personally I'd get over it and move on.
LID, GLOVE BOX *NH1* (BLACK)
Last edited by NitroShark; 02-20-2009 at 07:02 PM.
12-11-2008, 03:40 PM #4
12-11-2008, 03:44 PM #5
That whole entire black piece that wraps around the steering stuff.
12-11-2008, 04:10 PM #6
12-11-2008, 06:44 PM #7
I havent done anything to the dealer for them to not like me. If buying machines from them, and getting your parts and service there pisses them off then they have a serious problem. The cowl is $70 my cost so it is probably $30 their cost. As for the labor, it would only cost them the mechanics time so they would be out less than $100 by my calculations. $100 to lose a sale and to have a customer never bring their machines there for service and to tell everyone they know the ordeal they had. Pretty steep price to pay for them over $100.
12-12-2008, 01:56 PM #8
How do I contact Honda Motorcycle Customer Support?
For customer or product related questions or comments you can contact Honda Motorcycle Customer Support by telephone at 866-784-1870, Monday - Friday 8:30 - 4:30 PST. Please have your Vehicle Identification Number or Hull Identification Number ready when calling. Or by mail at: Honda Motorcycle Customer Support, P.O. Box 2200, Torrance, CA 90501.
12-12-2008, 06:59 PM #9
I believe you have a warranty issue.....take back to the selling dealer.
12-12-2008, 10:22 PM #10
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