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  1. #1
    Offshore OceanRider
    Join Date
    Nov 2007
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    San Pedro, CA (LA Harbor area)
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    Warranty Resolved - Thanks Kawasaki

    Dear Kawasaki:

    I suspect that by now I am one of your least favorite people yet, that was not always the case. Iím an over 50 guy that rides offshore Pacific ocean waters every weekend, just for the exercise of it, and I still like your Kawasaki Ultra 250X. I like it because it doesnít beat me up while riding offshore waters, like some of your competitors products do. We donít call the 250X the ďbeastĒ for good reason.

    Even with the fuel crisis and economy problems I still bought your Ultra for what it is. A great offshore boat thatís also a gas hog with issues and no bells and whistles. Right now it does the job for me the same way my ďnewĒ 1970 Plymouth Roadrunner once did.

    With 50 being the new 30 I may be riding allot longer than I first thought I would. Iíll continue to be honest with you; it took me just three months to break in a set of jet skiís before I got rid of them.
    Iím now on my fourth ski and next year will be ready for my fifth ski and havenít yet made my mind up as to which one to buy.

    As an avid consumer of many PWC products I will continue to use and write about my personal experiences and observations fueled by this sport that I see will do nothing but continue to grow. From my observations it is now only in its infant stage.

    My only big disappointment thus far is with Kawasaki and how I felt I was treated during a recent warranty claim. Bottom line is your product failed me. Glad that it is all now behind us and that you finally made good on your warranty at no cost to me.

    The lessons I take away from this include: The dealer is not always the bad guy as theyíre made out to be; owners should know how things work (dealer/field rep/consumer services/public relations).

    My recommendations to you are: Maybe the customer is not right all the time but donít ignore him or make it impossible for a dialogue. We all have feelings too; if there is a problem fix it first, then letís move on.

    Keeping a manís ski for almost a month is a bad thing; its even worse if he doesnít own a spare.

    Sincerely,

    [email protected]
    AKA: Trawlercat







  2. #2
    ou812's Avatar
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    Jun 2006
    Location
    Riverside,ca
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    Good deal!!

    Does this mean we're on the 250 for the hahn?!

  3. #3
    Offshore OceanRider
    Join Date
    Nov 2007
    Location
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    Not with the Seadoo just tuned up partner!

  4. #4
    ou812's Avatar
    Join Date
    Jun 2006
    Location
    Riverside,ca
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    Will it be back in time for this weekends san pedro ride?

  5. #5
    Offshore OceanRider
    Join Date
    Nov 2007
    Location
    San Pedro, CA (LA Harbor area)
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    Count me in. I'll be there but don't know what I'll be riding yet!

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