03-30-2009, 02:07 PM #1
having a problem with a local dealership...need suggestions
So about two weeks ago i went to a local seadoo/brp dealership (since it was on the way to my destination), I go in with my HIN # to see if the previous owner got warranty work done to it. So I give the parts manager my registration card with the HIN # looks it up on the database and says that my boat was never made and the number is wrong. I tripple checked the number before and it matched and i looked again when i got home and it matched. So the dealership made the effort to call me back(I ended up trying to call twice that same day) and finally talked with the manager and said the only is if I bring my ski to them since the serial # is on the bottom of the gas tank...they will pull it apart to see if it's a old or new...now im curious if its already been worked on with the new parts, do u think they'll charge me labor just for checking?....I can tell everyone now that im not going to take it there. My only other option is taking it to a dealership that's about 3 1/2 hours away.
03-30-2009, 03:53 PM #2
You should ask them if they would charge for labor. I'm pretty friendly with my dealer, so I don't think he would charge me, but some dealers might. It all depends on how nice they are.
03-30-2009, 03:55 PM #3
03-30-2009, 10:24 PM #4
I really dont know what i should do with the HIN since it wont come up on the data base.
03-30-2009, 10:54 PM #5
- Join Date
- Jul 2007
- near Toronto, Canada
Make sure there is no transposition of digits like 1234 -> 1243, and no confusion between letters and numbers, or misreading a digit, like I1B8635S2
Sometimes it can be good to double check the numbers going right to left, rather than left to right.
You might also want to find, record and check the engine serial number - usually either engine or VIN will be enough to identify the machine.
03-30-2009, 11:26 PM #6
03-31-2009, 09:51 AM #7
Here's SeaDoo's main contact page: http://www.sea-doo.com/en-US/contact-us.htm
Has a customer service hot line and some other ways to make contact. Don't just take the dealers word about it not showing up in the data base, call the home office.
Finally, do you know who the previous owner was or how to contact them? If not, perhaps doing a reverse lookup via the boat certificat/owner's registration can shed some light...
03-31-2009, 10:38 AM #8
You might want to post this over on sea-doo.net. Glen Perry is pretty helpful when it comes to tracking down problems like this. he helped me remotely when the local dealer wouldn't... Ron
03-31-2009, 10:59 AM #9
thanks ron, there's a member on this forum helping me with my situation, I'll give glen a holler over there and see what comes up.
03-31-2009, 12:58 PM #10
Anyway, good luck. I hope you get the info you need and have a great riding season.
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